Shipping:

The shipping cost depends on the total weight of your order, destination and the shipping option of your choice. We have 2 options you might see on checkout where available and applicable:

    1. EMS: Expedited shipping. It takes about 10-15 days depends on country. Shipping cost is lower.
    2. DHL/Other Courier: From Bangladesh, DHL and Other Courier Services don’t ship live plants now. Sometimes, DHLship plants to middle East Countries. 

 

AGRI AQUA BD | Guarantee & Claims Policy:

Thank you for choosing AGRI AQUA BD. We take pride in delivering best quality plants and seeds. Please review our guarantee and claims policy below to understand your rights and responsibilities upon receiving your order.

1. Return & Refund Policy

  • All Sales Are Final: We do not accept return shipments, and no cash refunds will be issued under any circumstances.

2. Inspection & Reporting Timeframes:

To qualify for a claim, you must inspect your shipment immediately upon arrival and report any issues within the following strict timeframes:

  • Doorstep Delivery (EMS, Airmail, DHL): Within 24 hours of the tracking status being marked as “Delivered.”

  • Air Freight: Within 48 hours of the flight’s arrival at the destination port.

⚠️ Note: Any issues reported after these designated windows will not be eligible for evaluation.

3. Claims for Seed Products:

We will only evaluate claims for affected seeds up to a maximum of 20% of the total seeds ordered. To submit a valid claim for seeds, all the following criteria must be met:

  • Timely Report: The issue must be reported within the timeframe specified in Section 2.

  • Visible Damage: The seeds must show visible damage that directly prevents germination (e.g., cracked, dried out, or black/rotted seeds).

  • Germination Test: You must perform a germination test. The claim will only be reviewed if there are no signs of germination after 30 days.

  • Photographic Evidence: You must provide clear photographic proof of all affected seeds, including documented photos taken during the 30-day germination test process.

4. Claims for Plant Products:

Claims are limited strictly to the individual plants affected. To submit a valid claim for plants, all the following criteria must be met:

  • Timely Report: The issue must be reported within the timeframe specified in Section 2.

  • Qualifying Damage: The plants must exhibit severe transit damage, such as broken stems, active rot, or other unnatural conditions.

    • Note: Minor wilting or cosmetic leaf drop is a natural reaction to transit stress and is not considered damage.

  • Photographic Evidence: You must provide high-quality, clear photographs of all affected plants immediately upon unboxing.

5. Natural Variations:

Because we deal with live, organic products, natural variations in color, shape, and size are to be expected. These natural variations do not constitute damage and are not eligible for compensation.

6. Compensation & Credit Policy:

Approved claims are compensated exclusively through store credit applied to your next purchase.

  • No Cash Refunds: We do not offer cash or card refunds for claims.

  • Credit Coverage: Store credit covers only the cost of the plants/seeds. It does not cover shipping fees, documentation costs, packing charges, or any other auxiliary fees.

7. Final Discretion:

AGRI AQUA BD reserves the sole right to assess, process, and make decisions on all claims. Our evaluations are thorough, fair, and our final judgment is binding.